C
Service
Chatwoot
Omnichannel customer service: website, email, social and messaging in one inbox, with an AI assistant.
Key features
Chatwoot
Core capabilities that VDX AI deploys and configures to fit your business.
AI Captain
Omnichannel inbox
Website, email & social
AI assistant auto-replies
Assignment & SLAs
Canned replies & knowledge base
Customer service reports
AI integration
AI agents working right inside the app.
Classify and route requests automatically
Book and remind appointments through conversation
Deployment
Not just installed — actually running.
Advice & selection
Assess needs, choose the right applications and design the overall architecture.
Localisation & compliance
Vietnamese UI, templates, local accounting, e-invoicing and regulations.
AI agent integration
Connect applications to VDX AI OS so agents can look up, update and automate work.
Operations & support
On-premise or in-country cloud, backups, monitoring and SLA-backed support.