Voice contact centre
Inbound and outbound calls with natural speech, barge-in handling, transfers and compliant recording.
VDX Agents
AI agents that do real work, on every channel.
Voice, chat and email agents that resolve customer and employee requests end to end, connected directly to your business systems.
24/7Always on, holidays included
3 regionsNorthern, Central and Southern accents
10+Deployment channels
100%Conversations logged
Channels
One agent, every touchpoint.
Build once and deploy on every channel your customers and employees use, with the same knowledge, skills and policies.
Web & app chat
An embeddable chat widget for websites, mobile apps and internet banking.
Messaging apps
Serve customers on the messaging platforms they already use every day.
Read, classify and reply to email, extract attachments and open cases automatically.
Internal assistant
Help employees look up procedures, policies and data in Microsoft Teams or your intranet.
Proactive outbound
Reminders, renewals, surveys and after-sales care, run as campaigns.
Localisation
Speaks Vietnamese like a local.
Speech and language models tuned on real conversations understand how customers actually talk.
- Northern, Central and Southern accents and dialect words
- Mixed English–Vietnamese phrasing
- Sentiment detection to adapt responses
- Expanding to English, Thai, Bahasa and other Southeast Asian languages
How it works
Not just answers — work done.
Each agent combines knowledge, skills and guardrails to complete an entire business process.
- 01
Understand intent
Recognise what the customer really needs, even when it is not clearly stated.
- 02
Authenticate securely
Verify identity with OTP, eKYC or security questions before accessing data.
- 03
Act on your systems
Look up, update and create transactions directly in core, CRM and internal systems.
- 04
Hand over to people
Transfer to staff with full context when judgment is needed or the customer asks.
- 05
Learn from every conversation
Automated quality evaluation and continuous improvement on real data.
FAQ
Frequently asked questions
Do agents fully replace human staff?
No. Agents handle most repetitive requests so staff can focus on complex, high-value cases. Handover always includes full context.
How long does it take to go live?
Typically 8 to 12 weeks for the first use case, including discovery, integration, testing on real conversations and a phased rollout.
Can agents integrate with our existing systems?
Yes — via APIs, prebuilt connectors and even direct UI automation for legacy systems without APIs.
Where is conversation data stored?
Your choice: in-country cloud in Vietnam or on-premise in your own infrastructure.